Specialisations & memberships
Certified, partnered, independently audited.
Continuous monitoring for electronic security and IT. Sydney + NSW on-site, remote Australia-wide.
Every camera, access controller, intercom, switch and server on your site reports its status in real time — so faults get caught before they become incidents, and your team focuses on operational priorities.
Most security and IT contractors treat your site as a one-off job. The cabling goes in, the panel is commissioned, the invoice clears — and then the system quietly drifts out of service over the next eighteen months.
Cameras drop offline one at a time. Access controllers stop logging. Swipe readers fail intermittently. NVR disks degrade. No one notices until someone can't get through a door, or footage is needed and isn't there — and by then, the contractor is booking an after-hours callout.
Our model is the opposite. We monitor every IP-addressable device continuously, resolve most issues remotely, and only invoice callouts when they're genuinely needed.
Michael knows, sometimes before we do, when a device has failed or gone offline. This alone has significantly reduced our callout costs.
Before we can monitor your site, we need to know what's on it. The Audit is a scoped engagement — we walk every floor, identify every IP-connected device, map the network, organise credentials, and produce a complete documentation set that becomes the source of truth for your site. More on what we do during a site audit →
Most buildings we take over have none of this properly documented. Cabling diagrams are missing. Device passwords live in someone's personal notes. Camera serial numbers are unknown. The first job is making all of that explicit, written down, and yours. Hover any document above to lift it — click to see what each one delivers.
Once your site is documented, the loop runs. Issues are identified by monitoring, investigated by our team, resolved with the right action, and documented so the next time the same thing happens we're faster.
Continuous monitoring detects an anomaly. A camera goes offline; a switch port flaps; a panel reports a fault. We know within seconds.
AI analysis generates a likely diagnosis and recommended response. A technician reviews it against the site runbook, rules out false positives, and decides on the action.
Remote fix, scheduled site visit, or vendor escalation — whichever the situation needs. You get a status update with the action taken.
The runbook is updated with what we learned. The next time this happens — on this site or any of our other sites — we're already faster.
The Mallen Method™ is the process. The Mallen Stack™ + AI is the technology that makes it possible — the monitoring fabric, the AI analysis layer, and the case-management automation.
A small Mallen Appliance sits on your site, watches every IP-connected device, and pushes encrypted telemetry through a single outbound tunnel to our infrastructure. The AI layer turns raw alerts into a recommended diagnosis and response. A technician reviews and acts. You get the resolution, not the noise.
Site-wide security, intercom, access control and IT across residential and mixed-use properties. Clean handover documentation that travels with the building when the managing agent changes.
Corporate offices, warehouses, professional services, and multi-site operators. We work equally well as the primary IT/security provider or alongside your existing internal team.
CCTV coverage that meets licensing requirements. Camera placement designed around RSA and gaming surveillance obligations. We understand what regulators actually audit for.
Yes — we're an Inner Range Integriti specialist for both alarms and access control. We also work with ICT Protege, Nx Witness video management, and Milestone systems. We're a Microsoft Partner, and we run our case management on Microsoft Dynamics 365, with all data stored in Microsoft Dataverse hosted in Australia for data sovereignty.
Monthly retainer based on the device count at your site. After a network audit confirms the device mix, you get a fixed monthly figure with no surprise callouts: routine remote work is included, and on-site visits are pre-purchased at $150/hour rather than the standard $180/hour ad-hoc rate. Indicative pricing is available via our online calculator.
Michael found and fixed a major network backbone issue that had plagued the site since inception — intermittent dropouts of swipe readers. Our callout rate went from two or three times per week to maybe once a month.
Our rate calculator is open to prospects after a brief registration step. Plug in your device counts, choose your retainer level, and see your indicative monthly figure in under two minutes.
Pricing isn't public — we reserve it for prospects who've told us a bit about their site first. It's how we make sure quotes go to people who'll actually use them.
If you're evaluating your current security and IT spend — or inheriting a site with no documentation — a 30-minute conversation is a useful starting point. No pitch deck, just a proper discussion about what you have and what it's doing.
How everything actually connects
Every cable, switch, controller, and bus device on site - mapped, labelled, and accounted for. Includes legacy RS-485 spurs from earlier installers, fibre runs in the riser, and what's actually plugged into the comms room. When something breaks, anyone working on site (ours or yours) knows exactly what they're dealing with - and what they shouldn't unplug.
Where the cameras actually look
Each camera shown with its actual coverage circle, not just where it's mounted. Dead zones, overlaps, and gaps visible at a glance. Marked-up to architectural plans with revision history, scale, and sheet numbers - the kind of drawing strata committees can include in incident reviews and insurance assessments.
The single source of truth for every asset
Every monitored asset on the site: location, model, IP or bus address, and live status. Becomes the source of truth that monitoring rules and change-management procedures key off. When new staff arrive, this is the document that tells them what's there. When old staff leave, this is the document that survives them.
Photos, condition notes, and what to plan for
Photos and condition notes for every device on site, captured during each survey visit. Cracked dome housings, end-of-life batteries, firmware due, mounts about to fail - documented with severity and recommended action. Becomes the basis for capex planning years out, and protects against the trap of finding faults at the worst possible moment.
A few quick details and we'll be in touch within one business day. No marketing sequences, no drip campaigns — just a real reply from our team.
Pricing isn't public. Tell us a little about your situation and we'll send you a magic-link to the calculator within one business day — usually faster.