Services

Electronic security, properly managed — plus the IT underneath.

Six service lines, one engagement. Design, install, monitor, maintain — from one provider, with one number to call. Every service is delivered under The Mallen Method™: continuous monitoring, AI-assisted analysis, human-confirmed action.

01 · Site audit

Site audit & documentation

Most sites we inherit have no device list, no network diagram, no credential register. We fix that in the first week. It's consistently the most useful handover-prep we do for a new site — and it surfaces problems the previous provider had no way to see.

Deliverables: full device inventory, network topology, credential register, runbook of recurring issues, and a written remediation plan you can take to the committee or board.

Typically week 1 · included with monitoring engagement
02 · Alarms

Alarms & back-to-base monitoring

Grade A1 panels, Inner Range Integriti specialist. Every panel is continuously comms-tested, not just on activation — so silent failures get caught before they matter.

Our A1 monitoring retainer typically comes in below the existing back-to-base contract it replaces, with the network-layer monitoring included rather than priced separately.

Inner Range Integriti specialist · ASIAL member
03 · CCTV

CCTV, NVRs & video analytics

End-to-end CCTV design, through to integration with access control and alarms. Vehicle detection, facial recognition, perimeter intrusion — specified to the actual operational need, not the brochure.

NVR health, disk wear and storage capacity monitored continuously — so footage is there when an incident, insurer or regulator needs it reviewed.

Nx Witness & Milestone systems
04 · Access

Access control & visitor management

Integriti specialist. From single-door through to multi-site deployments, integrated with CCTV for event correlation. Card, mobile credential, biometric — chosen for the venue, not the vendor incentive.

Controller logs monitored for silent failures — the kind that only become visible when someone can't get through a door they're supposed to.

Inner Range Integriti · ICT Protege
05 · Network & intercom

Intercom & network infrastructure

IP intercom, door entry, site-wide paging. We take particular care with the network layer underneath. Most intercom faults are actually switch, cable or PoE faults — misdiagnosed as device faults by contractors who don't own the network.

Managed switches, PoE budgets, VLAN segmentation for security devices, and end-to-end monitoring of the path between every device and its controller.

Microsoft Partner · managed networks
06 · Consulting

Fractional CTO & consulting

For committees, business owners, or venue operators scoping a larger upgrade: technology strategy input without a full-time executive cost.

Vendor selection, architecture review, independent second opinion on contractor quotes. Retainer-based, scoped to your actual need — from a single quote review through to multi-month transformation oversight.

Retainer · engagement scoped to need

Want a fixed monthly figure instead of surprise callouts?

Every service above can be delivered as a one-off engagement — or rolled into a continuous monitoring retainer based on your site's device count. Routine remote work included; on-site visits at the pre-purchased rate, not ad-hoc.