Terms of Use

The terms of using this site.

Last updated: 25 April 2026 Version 1.0 (draft)
Draft content — pending legal review. This document is currently in draft and has not yet been reviewed by a qualified Australian solicitor. It is provided in good faith to describe our current practices, but should not be treated as a final or legally binding statement. For questions, contact 1300 625 536.

01About these terms

These Terms of Use govern your access to and use of mallen.com.au (the "Website"), operated by Mallen Services Pty. Ltd. (ABN 66 630 719 970). By accessing or using the Website, you agree to be bound by these terms.

These terms apply to your use of the Website only. They do not constitute or replace any service agreement between Mallen Services and its clients. Service agreements are separate commercial contracts.

02Use of the website

You may use the Website for lawful purposes only. You agree not to:

  • Use the Website in any way that violates any applicable law or regulation
  • Attempt to gain unauthorised access to any part of the Website, its servers, or connected systems
  • Probe, scan, or test the vulnerability of the Website without our prior written consent
  • Upload or transmit viruses, malware, or any code designed to disrupt, damage, or compromise the Website or any system connected to it
  • Scrape, mirror, or systematically extract content from the Website for commercial purposes
  • Submit false or misleading information through any form on the Website
  • Use the Website to impersonate any person or misrepresent your affiliation with any person or organisation

03Intellectual property

All content on the Website — including text, graphics, logos, images, and software — is the property of Mallen Services Pty. Ltd. or used under licence. The "Mallen Services" name and logo are trademarks of Mallen Services Pty. Ltd.

You may:

  • View and temporarily cache Website content for personal, non-commercial reference
  • Print or save individual pages for your own records
  • Link to the Website from other websites, provided the link is not misleading or damaging to our reputation

You may not reproduce, republish, modify, or commercially exploit any Website content without our prior written consent. Client testimonials displayed on the Website are used with the consent of the individuals named.

04Information on the website

Information on the Website is provided for general informational purposes. While we take reasonable care to ensure accuracy, we make no warranty that:

  • The content will be error-free, complete, or up to date
  • The Website will be available without interruption
  • Any specific outcome will result from following information on the Website

Technical descriptions, monitoring statistics, service capabilities, and pricing estimates on the Website are indicative only. Formal pricing, scope, and technical specifications are confirmed only through a written quote or service agreement following a site assessment.

05The rate calculator

The rate calculator available through the Website provides an indicative estimate of monthly service fees based on the information you input. The indicative figure:

  • Is not a binding quote or offer to contract
  • Does not take into account site-specific conditions, access requirements, existing infrastructure complexity, or scope exclusions
  • Is confirmed only after a formal network scan and written quote

Access to the rate calculator is gated by registration and approval. Approval is at our sole discretion.

06Third-party links & services

The Website may contain links to third-party websites (for example, the Office of the Australian Information Commissioner, linked from our Privacy Policy). We are not responsible for the content, privacy practices, or availability of third-party websites. Your use of third-party websites is at your own risk.

07Liability

To the extent permitted by law:

  • We exclude all warranties, representations, and conditions in relation to the Website, other than those that cannot be excluded under Australian consumer law
  • We are not liable for any indirect, consequential, incidental, or special damages arising from your use of or inability to use the Website
  • Our maximum liability to you for any claim arising from your use of the Website is limited to AUD $100

Nothing in these terms limits any non-excludable rights you may have under the Australian Consumer Law.

08Privacy

Our handling of personal information is governed by our Privacy Policy, which forms part of these terms.

09Changes to these terms

We may update these terms from time to time. When we do, we will update the "Last updated" date at the top of this page. Material changes will be communicated via a notice on the Website. Your continued use of the Website after changes become effective constitutes acceptance of the updated terms.

10Governing law

These terms are governed by the laws of New South Wales, Australia. Any dispute arising from your use of the Website is subject to the exclusive jurisdiction of the courts of New South Wales.

11Contact

For questions about these terms, contact:

Mallen Services Pty. Ltd.
Phone: 1300 625 536
Web: mallen.com.au/#contact
Mallen Services Pty. Ltd. · ABN 66 630 719 970 · Master Security Licence 000105997 (NSW)